Summer Sale - 15% Off all beds - Code: SUMMER15
Everything you need to know about delivery, returns and refunds when you order from Bed Factree (Cosy Beds Ltd). This policy does not affect your statutory rights – for full details see our Terms & Conditions.
Free deliveryTo most of mainland UK
2–5 working daysOr delay up to 6 months
14-day returnsOn standard items
Assembly availableRoom of choice & built for you
Delivery
- Delivery time We deliver within 2–5 working days (Monday to Friday, excluding bank holidays). Our team will contact you to arrange a delivery date.
- Delay your delivery Not ready yet? Ask us to hold your order and deliver it later – up to 6 months from your order date.
- Delivery cost Free delivery to most of mainland UK. Delivery to Northern Ireland and the Republic of Ireland is available on selected beds for an extra £90 – just choose the Ireland delivery option on the product page. Delivery times to Ireland may be longer; our team will contact you to confirm your date. We do not currently deliver to the Scottish Highlands, islands or certain remote postcodes. If you are unsure, message us before ordering.
- Where we deliver to Standard delivery is to the ground floor, inside your front door. Add our assembly service and we will bring your bed to the room of your choice and build it for you.
- Access Please check your bed, headboard and storage base will fit through your doors and up your stairs – especially if you have chosen a taller headboard.
- Missed deliveries If nobody is home for an agreed delivery, a re-delivery fee may apply.
Checking your order
Please check your order when it arrives. If anything is damaged or missing, let us know within 48 hours with photos so we can put it right quickly. We recommend keeping your old bed until your new one has arrived.
Cash on delivery orders
If you choose cash on delivery, a small deposit is needed to confirm your order. Our customer support team will contact you after you place your order to arrange this. The deposit is taken off your total, and the remaining balance is paid in cash when your order is delivered.
Changing your mind
- Standard items You can cancel within 14 days of receiving your order under the Consumer Contracts Regulations. Tell us in writing (email or WhatsApp) with your order number.
- Made-to-order items Beds made to your own specification – for example a custom headboard height or custom measurements – cannot be cancelled or returned once production has started, unless faulty.
- Mattresses For hygiene reasons, mattresses can only be returned unused and in their original sealed packaging, unless faulty.
- Condition Items must be unused and in their original packaging. If an item has been assembled, used or damaged, we may reduce your refund to reflect this.
Return charges
If you change your mind, the return is collected by our national courier and the cost is deducted from your refund:
| Item | Return charge |
|---|---|
| Bed frames | £150.00 |
| Ottoman beds | £180.00 |
| Other items (e.g. mattresses, headboards) | Confirmed before collection |
The assembly service is non-refundable once booked for your delivery date, including if it is declined on the day, as this cost is paid to our delivery team.
Refunds
Once we receive your returned item and check its condition, we refund you to your original payment method within 7–10 working days – and always within 14 days.
Damaged or faulty items
If your item arrives damaged or develops a fault, contact us with photos and your order number. We will arrange a repair, replacement or refund at no extra cost. Your legal rights for faulty goods are not affected by this policy.
Need help?
Our team is happy to help with delivery dates, access questions or returns.
