Return & Shipping Policy

Shipping Policy

At Bedfactree, we aim to provide a smooth and efficient delivery service across the UK.

✅ Delivery Time: We deliver within 2-5 working days from the date of order.
✅ Delivery Location: We offer ground-floor delivery only, unless an assembly service is booked.
✅ Shipping Costs: Free shipping to most places in the UK. We cover mainland UK only. Highland areas, remote locations, and certain postcodes are not included.
✅ Missed Delivery: If you miss your scheduled delivery, a re-delivery fee may apply.
✅ Checking Your Order: Please inspect your order upon delivery. If there are any damages, report them to us within 48 hours.

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please follow the guidelines below.

Eligibility for Returns

📌 Standard Orders: You can return your order within 14 days of receiving it, in accordance with the UK Consumer Contracts Regulations.
📌 Custom or Made-to-Order Beds: As per UK law, custom-made beds are non-returnable unless faulty.

Return Conditions

🔹 The item must be unused, in its original packaging, and in a resalable condition.
🔹 If the product has been assembled, it cannot be returned.
🔹 The buyer is responsible for return shipping costs.

Refund Process

🔸 Refunds are processed within 7-10 working days after we receive the returned item.
🔸 Original delivery fees are non-refundable.
🔸 If you used our assembly service, the assembly fee is non-refundable as it is paid directly to the courier.

NOTE: All bedframes come with a return charge of £150.00. Any ottoman beds returned come with a fee of £180.00. This charge is non-negotiable as it is a fee we pay to the national courier we use. Assembly is non refundable, even if the service is declined on the day.

Damaged or Faulty Items

If your product arrives damaged or defective, contact us within 48 hours at Bedfactree@gmail.com with photos. We will arrange for a replacement or refund at no extra cost.

For any questions, feel free to contact our customer support team.

📩 Email: Bedfactree@gmail.com
📞 Phone: +447594603069